Leverage AI in Customer Service With HubSpot's Breeze Customer Agent

Customers today expect instant, accurate answers to their questions—and they’re not willing to wait around for them.

But for customer service teams, keeping up with this demand can be overwhelming. As ticket volumes grow and customer expectations rise, teams are often stretched thin, leading to delays, frustration, and missed opportunities to keep customers happy.

This is where Breeze Customer Agent steps in. Powered by AI and designed to work with your existing content, HubSpot's Breeze transforms how businesses handle customer inquiries. No more juggling between chats, emails, and support tickets. Instead, you have a smart agent that’s available 24/7, resolving issues on the spot using your knowledge base, website, and blog content. And when a problem is too complex, Breeze seamlessly hands it off to your human team members.

Introducing Breeze Customer Agent: Your AI-Powered Solution

This AI-powered assistant is designed to make life easier for your support team and provide a better experience for your customers. How? By taking your approved content—whether it’s from your knowledge base, website, or blog—and instantly using it to resolve customer inquiries.

Imagine this: instead of manually answering repetitive questions or building complex chat flows, Breeze uses the information you already have to give customers accurate responses. There’s no need to worry about the agent making up answers or delivering off-brand replies—everything comes directly from your content.

With Breeze, setting up your AI agent takes just minutes. Upload your content, and you’re ready to go. It’s trained to handle routine customer queries around the clock, and when the issue gets too complicated, Breeze knows to pass it off to a human agent, ensuring your customers always get the help they need—without the wait.

But it’s not just about answering questions faster. Breeze helps you maintain the personalised touch that makes your brand unique. Every interaction is crafted to sound natural and on-brand, making your customers feel heard and understood.

Solving Common Customer Service Pain Points

Setting Up Support Systems Made Easy

One of the biggest challenges for customer service teams is the complexity of setting up effective support systems. Traditional methods often involve extensive training, complicated software, and ongoing maintenance. With Breeze Customer Agent, the setup process is simple and quick. Just upload your approved content, and Breeze takes care of the rest. In just a few minutes, you have a fully operational AI agent ready to assist your customers.

Meeting Rising Customer Expectations

Customers today are accustomed to immediate solutions. They expect to get answers as soon as they reach out. Delays can lead to frustration, and ultimately, they may seek support elsewhere. Breeze addresses this pain point by providing 24/7 availability. Your customers can ask questions anytime, day or night, and receive instant, accurate responses. This means no more missed opportunities to delight your customers with swift service.

Turning Insights into Actionable Improvements

Improving customer satisfaction isn’t just about quick responses; it’s also about understanding what your customers need. Breeze provides valuable insights into customer interactions, including common queries and pain points. By analysing these metrics, your team can identify areas for improvement and make data-driven decisions that enhance the overall customer experience.

With Breeze, you’re not just automating responses; you’re also gaining a clearer picture of customer needs, which empowers your team to continually refine and optimise your service strategies.

Key Features of Breeze Customer Agent

Breeze Customer Agent is more than just a chatbot; it is designed specifically to enhance your customer service capabilities. Here are some of the standout features that make Breeze an essential asset for any support team:

1. AI Assistant in Your Inbox (Free+)

Manually responding to each customer inquiry can be tedious and time-consuming. Breeze's AI Assistant takes care of this by generating responses to customer inquiries instantly. Whether you need to rewrite, shorten, expand, or change the tone of existing text, Breeze helps ensure your replies are efficient and on point—reducing response times and boosting customer satisfaction.

2. Call & Conversation Summaries (Free+)

Extended conversations can be challenging to summarise, often pulling service reps away from critical tasks. Customer agent automatically generates summaries of calls and conversations, allowing your team to focus on what matters most—providing exceptional support. This feature facilitates seamless agent hand-offs, ensuring that every team member is in the loop.

3. Reply Recommendations (Pro+)

Crafting responses can consume a significant portion of your team's time. Customer agent simplifies this with its reply recommendation feature, which automatically reviews chat thread context and knowledge base articles to suggest relevant responses. This functionality helps your team respond promptly, enhancing the customer experience and reducing response time.

4. Post-Call Follow-Up Recommendations & Call Summary (Sales + Service Hub Pro+)

After a call, reps often have a mountain of tasks to complete, which can be repetitive and time-consuming. Customer agent helps streamline this process by providing a snapshot of steps a rep should take based on the conversation's context. This not only saves time but also ensures that no critical follow-ups slip through the cracks.

5. Effortless Training and Launch

One of the standout features of Breeze is how easy it is to train and launch your AI agent. Using existing content—knowledge base articles, URLs, help sites, and blogs—you can get your AI agent up and running in just minutes, without requiring technical expertise. This means you can quickly scale customer support without the traditional learning curve.

6. Personalised and On-Brand Interactions

Gone are the days of rigid, scripted responses. Breeze customer agent allows you to customise interactions so that they feel personal and reflect your brand voice. By using only your approved content, Breeze helps maintain brand consistency while ensuring that customers receive accurate and trustworthy information.

7. Advanced Reporting and Insights

Understanding how your support system performs is crucial. Breeze customer agent provides advanced reporting that highlights key metrics such as resolution rates, handoff percentages, and customer sentiment. These insights allow you to identify knowledge gaps and continuously optimise your processes, helping you maintain customer trust and satisfaction.

Real-World Impact: The Benefits of Breeze Customer Agent for Your Business

Implementing Breeze Customer Agent can lead to significant real-world improvements in your customer service operations. Here’s how Breeze makes a tangible difference:

Efficiency Gains

One of the most immediate impacts of Breeze is the efficiency it brings to service teams. By automating routine tasks—such as answering frequently asked questions or providing standard information—Breeze drastically reduces the time agents spend on manual inquiries. This allows your team to concentrate on more complex customer issues that require a human touch. With Breeze handling the bulk of straightforward queries, agents can resolve intricate problems faster, improving overall productivity and service quality.

Cost Savings

Breeze's automation capabilities can lead to substantial cost savings for your organisation. By minimising the need for additional support staff, businesses can effectively allocate their resources where they are needed most. Instead of hiring more agents to manage an increasing volume of inquiries, Breeze allows you to effectively utilise your resources while still delivering exceptional customer support. This not only streamlines operational costs but also enhances your bottom line by maximising the efficiency of your existing workforce.

Scalability

As your business grows, so does the volume of customer inquiries. Breeze is designed to scale effortlessly with your operations, handling an increasing number of support tickets without compromising service quality. Whether you're experiencing seasonal spikes in customer inquiries or expanding your customer base, Breeze adapts to your evolving needs. This scalability ensures that you can maintain high standards of customer service, regardless of demand fluctuations, allowing you to focus on growth while Breeze manages the support workload.

Conclusion

By automating routine tasks, providing actionable insights, and maintaining consistent communication, Breeze customer agent empowers your team to focus on building meaningful relationships with customers. The ease of setup and the powerful features of Breeze make it an ideal choice for businesses looking to improve their customer support operations.

Wondering how to scale customer support with AI? We can help!

Ever since its release at INBOUND24 we've been implementing Breeze AI not just within our strategy but also for our clients, and we'd love to see how we can help you integrate Breeze AI in your CS strategy.

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