Breeze Customer Agent

November 13th 2024 / This Agent is a chatbot that uses your uploaded, approved content (knowledge base, website, and blog) to then instantly resolve customer issues for you. Natural sounding customer service - Assign chatbots to go to the agent. The agent will solve queries using approved content, cite the sources and use your own brand voice. Seamless handoffs - Handles routine queries and will then route complex issues to your team. Data-driven insights - Track resolution rates, human handoffs, and customer sentiment.