Gotta love AI for all the things it has made easier, especially for us marketers and content creators.
There is, however, no such thing as a free lunch.
For marketers, 2024 has been the most challenging year yet. AI has disrupted traditional inbound marketing tactics, and the customer journey is more fragmented and difficult to measure than ever.
As everything continues to change rapidly, inbound strategies alone are no longer enough. We must too evolve, revisiting the current playbook to adapt to and embrace these shifts.
AI stands as both the catalyst for these disruptions and the solution to navigate them.
With AI’s help, we can go beyond basic engagement. AI lets us leverage advanced insights, automation, and personalisation to connect with our audiences in ways that were previously unimaginable. By acting on AI’s potential, there’s a significant opportunity to not only keep up but also get ahead in the new era of marketing.
Undoubtedly, HubSpot AI is enabling marketing teams to drive meaningful results through smarter, AI-powered strategies. And by getting familiar with HubSpot's new AI capabilities, you too can use AI to beat it in its own game!
To succeed, marketers must adapt across three fundamental areas: attracting audiences, generating leads, and converting customers:
Each of these areas represents a critical step forward in marketing, turning AI from a futuristic concept into an essential tool for success. In the sections that follow, we’ll dive into how AI is reshaping each of these stages, equipping marketers to rise to 2024’s challenges and capture new growth opportunities.
AI has become a critical part of many businesses' marketing strategies to reach the right people effectively. Traditional campaigns relied on broad segmentation and minimal personalisation, but AI has changed the game. With AI, marketers can understand their audience more deeply, target them precisely, and attract attention across various platforms.
Previously, email and content campaigns focused on general segments. Personalisation was limited. This approach often missed key audience interests. Now, AI-driven tools allow for advanced segmentation. They analyse real-time intent signals and behavioural data. This enables your marketing team to engage specific audience subsets with content that feels personal and relevant.
AI also adjusts audience profiles as new data emerges, ensuring messaging stays relevant. By narrowing in on people’s unique preferences, marketers can reach the right individuals at the right time.
Beyond targeting, AI also makes content itself more personalised. AI tools tap into live data and intent signals to adapt messages to audience needs. For instance, HubSpot’s “Breeze Social Agent” suggests optimal social content based on audience behaviours. It can advise on ideal posting times, formats, and topics. This means audiences see content that truly resonates.
Each social platform has its own best practices. AI allows marketers to craft tailored messages for each one, from professional LinkedIn posts to visual Instagram stories. This platform-specific personalisation keeps engagement high across the board.
Today’s audiences are on many platforms. They’re interacting on social media, in forums, and in niche communities. A one-size-fits-all approach is no longer enough. AI allows marketers to meet their audience on the channels they prefer most. With AI insights, marketing teams can identify where people are active and engaged.
Influencer partnerships, community-building, and targeted platform strategies all benefit from AI-driven insights. These insights guide decisions about which platforms, influencers, and communities will deliver the most impact. As a result, brands can build connections that are not only effective but memorable.
Lead generation is a critical focus for marketers, and AI is enabling teams to do more with less. Traditional lead generation methods often stretched resources thin, limiting the number of campaigns and slowing output. Today, AI allows marketers to streamline asset creation, automate repetitive tasks, and increase campaign volume without adding to the workload.
Lead generation, lately, has relied heavily on human resources. Marketers manually created all campaign assets and reports, which limited campaign capacity and speed. With AI-driven tools, marketers can now generate more leads with the same team and resources. AI systems can perform repetitive tasks in seconds, freeing up marketers to focus on strategy and creative work.
These tools also allow for automated reporting, so marketers can track results without manual effort. This efficiency gives teams the flexibility to scale their efforts and reach a larger audience without burning out.
AI isn’t replacing marketers; it’s working alongside them. While AI can generate basic campaign assets, marketers bring the final touch. With AI-driven content creation, AI builds the structure, and marketers refine it with brand-specific language, tone, and unique insights.
For example, Content Remix and AI-powered workflows help marketers produce initial drafts, suggest headlines, and provide visual elements. This means marketers spend less time on repetitive content tasks and more time enhancing quality. The result? Campaigns that are fast, flexible, and on-brand.
Lead qualification is critical, but it’s often labour-intensive. AI simplifies this with real-time insights and lead scoring. Tools like AI-powered lists and lead scoring analyse data to identify high-quality leads instantly. This allows sales teams to focus on leads most likely to convert, saving time and resources.
AI provides insights on lead behaviours and preferences, helping marketers adjust messaging to keep potential customers engaged. The system is constantly learning, so lead scoring and qualification improve over time. Marketers can confidently scale campaigns, knowing they’re reaching the right people with the right message.
Converting leads to customers is more challenging than ever, with fragmented customer journeys and rising expectations for personalised experiences. AI is proving invaluable in making the final stages of the customer journey seamless and effective by enhancing personalisation, simplifying data-driven insights, and enabling marketers to engage customers with greater relevance.
In the past, marketers relied on segmented personalisation, tailoring messages for specific groups based on limited demographic data. AI now takes this a step further, using real-time behaviour and intent signals to create 1:1 personalised experiences. This means each potential customer gets tailored content, recommendations, and offers based on their unique actions and preferences.
Tools like HubSpot’s Breeze Content Agent and Dynamic Forms use AI to create these personalised experiences. This level of customisation helps drive conversions by showing customers exactly what they’re looking for at the right moment.
The modern customer journey is rarely linear, making it challenging for marketers to pinpoint which touchpoints drive conversions. AI-powered analytics simplify this, enabling marketers to map out and measure fragmented pathways.
Tools like Marketing Analytics Suite provide insights into multi-channel performance, helping marketers understand where conversions are happening and which content resonates most. AI-driven insights mean marketers can easily identify patterns across the web, email, social, and more, optimising each channel to guide potential customers down the path to conversion.
With changes in data privacy regulations and the decline of third-party cookies, marketers are increasingly reliant on first-party data. AI tools make it possible to leverage this data for targeting and personalisation without compromising user privacy. For example, Personalised Subscriptions allow visitors to view preference pages that are relevant to who they are and their lifecycle phase, and Dynamic Forms capture behavioural data that feeds directly into AI-driven lead nurturing strategies. These methods ensure that only the most relevant offers and messages reach each user, enhancing the likelihood of conversion.
AI transforms the conversion process by offering deeper personalisation, better measurement of complex journeys, and maximising the value of first-party data. Marketers are better equipped to engage and convert customers by aligning each experience to their unique interests and behaviours.
Gone are the days of generic campaigns and manual processes. Today, AI offers practical solutions that help marketers work smarter and deliver more personalised experiences.
With HubSpot AI tools, your marketing team can segment audiences precisely, ensuring that messaging resonates with the right people. Automation allows teams to manage more campaigns without overwhelming their resources. For example, tools like Breeze Social Agent enhance engagement, while Dynamic Forms enable tailored interactions that improve conversion rates.
Marketers who embrace these AI-driven strategies will not only keep pace with change but also reach new opportunities for growth. By leveraging AI effectively, we can create meaningful connections with our audiences and drive better results in our marketing efforts.