Reporting on SLA Operating Hour performance

December 16, 2024 / In this video, we’ll explore HubSpot’s latest feature for reporting on SLA Operating Hour performance in Help Desk. Support leaders can now access powerful new insights with two additional data points—Time to First Response in SLA Hours and Time to Close in SLA Hours. This functionality helps you understand how your support team performs within set SLA hours, improving customer experience and satisfaction. 🔔 What You’ll Learn in This Video: What SLA Operating Hour performance reporting is and why it matters. How to access new data points in the Service Hub Analytics Suite. How to create detailed custom reports using "Time to First Response" and "Time to Close" in SLA Hours. Examples of out-of-the-box reports to analyze SLA performance.