HubSpot Help Desk Workspace

HubSpot's new Help Desk Workspace combines the Conversations Inbox and Tickets for a more intuitive experience. The new Help Desk Workspace is a home-base for your support team in HubSpot, offering you one space for: real-time updates, SLAs, agent presence indicators, live channels like chat, custom properties, advanced workflows and reporting, list-style layout options, advanced filters and views and more!